FAQs
How does the scanning technology actually work?
How does the scanning technology actually work?
You have two options included in your package:
1) QR Code - Simply open your phone's camera app and point it at the QR code on the canvas.
Your phone will automatically detect it and prompt you to tap a link that opens the music. No apps needed
2) HolyPlace App - Download our free app for the full experience. With the app, you can scan this canvas plus any other HolyPlace interactive art you purchase in the future.
The app also saves your music history and offers additional features.
Complete instructions for both methods are included with your canvas.
Will the music feature stop working after a few years?
Will the music feature stop working after a few years?
No! Both the QR code and app scanning will continue to work indefinitely.
The QR code links to our secure servers where your music is permanently hosted.
As long as you have internet access, the music will always be available.
We guarantee the technology will remain functional for the lifetime of your canvas.
What if I'm not tech-savvy - is this too complicated to use?
What if I'm not tech-savvy - is this too complicated to use?
Actually, we specifically designed this technology for people who aren't tech-savvy! It's as easy as taking a photo - just point your phone's camera at the code and tap. That's it.
We made it simple on purpose because we know our customers want to focus on the spiritual experience, not struggle with complicated technology.
Even grandparents find it effortless to use. Complete step-by-step instructions with pictures are included to make it foolproof.
What size should I choose for my space?
What size should I choose for my space?
We offer 7 sizes to fit any room perfectly. Here's our guide:
12"x8" - Perfect for desks, nightstands, or small intimate spaces.
18"x12" - Great for small bedrooms, kitchen nooks, or children's rooms.
24"x16" - Ideal for bedrooms, home offices, or above furniture pieces.
30"x20" - Perfect for living rooms, dining areas, or family spaces.
36"x24" - Excellent for main walls, entryways, or large living spaces.
48"x32" - Makes a stunning statement piece for large living rooms or master bedrooms.
60"x40" - Our largest size for spacious areas, great rooms, or open concept spaces.
As a rule of thumb: measure your wall space and choose a canvas that takes up about 60-75% of that area for the best visual impact.
Can you create a canvas with a different Bible verse?
Can you create a canvas with a different Bible verse?
Absolutely! Our team can definitely create your custom Bible verse canvas with original artwork, music, and technology integration.
Simply email us at support@theholyplace.co with your preferred scripture passage and we'll bring it to life.
Custom orders require 7 business days for our team to create the artwork, compose the music, and integrate the scanning technology.
Each custom piece receives the same premium quality and interactive features as our standard collection.
What's the difference between stretched and framed canvas options?
What's the difference between stretched and framed canvas options?
Stretched Canvas comes ready to hang with the canvas pulled tight over a wooden frame and secured on the back. It has a clean, modern gallery look with no visible frame around the edges - just the artwork itself.
Framed Canvas includes our premium hardwood floater frame that creates a sophisticated border around the canvas with a small gap (floating effect) between the frame and artwork. This gives a more traditional, finished appearance that works well in formal settings.
Both options include the same interactive music technology, premium canvas materials, and pre-installed hanging hardware. Choose stretched for a contemporary look or framed for a more classic, elegant presentation.
How long does processing and shipping take?
How long does processing and shipping take?
Processing takes 2-3 business days to carefully craft your canvas with the interactive technology. Standard shipping then takes 5-7 business days within the continental US.
You'll receive tracking information once your order ships so you can follow its progress.
Need it faster? We offer expedited 2-3 day shipping at checkout for urgent orders or gifts.
Where is your company located and where are the canvases made?
Where is your company located and where are the canvases made?
TheHolyPlace is proudly headquartered in the United States.
We have production facilities strategically located around the world - in the USA, Canada, Australia, United Kingdom, and Spain.
Based on your shipping location, we'll produce your canvas at the facility closest to you for faster delivery and reduced shipping costs.
All our facilities maintain the same high-quality standards and use premium materials.
Can I return it if the technology doesn't work as promised?
Can I return it if the technology doesn't work as promised?
Yes! We offer a full 90-day money-back guarantee. If the scanning feature doesn't work properly with your phone or you experience any technical issues, return it within 90 days for a complete refund.
We're so confident in our technology that we take all the risk out of your purchase.